Support
Questions, answered plainly.
The things customers ask us most, without the small print gymnastics.

Questions
Clear answers, in plain English.
We are in the final stages of preparation and expect to open accounts later in 2026. Join the waitlist to be notified the moment we go live and to secure early access.
Customer funds will be held with licensed and regulated banking partners, separate from our own operating money. Accounts will be protected with multi-factor authentication and monitored continuously for unusual activity.
Once we launch, most personal accounts will open in under ten minutes. You will need your BVN or NIN, a valid photo ID and a short selfie check. Business accounts will usually complete within one working day.
You will see the exchange rate and the total fee before you confirm. The rate is locked at the moment you approve, so the recipient receives exactly the amount shown on screen.
Yes. Business banking will include merchant collections, payment links, multi-user access with approval limits, same-day settlement and exportable reports for your accountant.
Report it in the app immediately. Our recovery team will contact the receiving institution on your behalf and keep you updated in writing until the case is closed.
Nigeria, the United Kingdom, the United States, Canada and the European Union from launch, with further corridors being added through the year.